Returns & Exchanges
At Hemant & Nandita, we strive to ensure you are completely satisfied with your artisanal luxury pieces. If your purchase is not quite right, you may return or exchange eligible items within 14 days of delivery provided they are in their original, unworn condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in the original packaging, ensuring all designer tags, garment bags, and authenticity cards are included to avoid processing delays.
Ship the Item
Affix the prepaid shipping label provided via our portal to your package and drop it off at any authorized courier location.
Quality Check and Refund
Once our atelier receives and inspects your return, we will process your refund to the original payment method or ship your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing